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FREE Shipping On All Orders over $100
FREE Shipping On All Orders over $100

Return & Refund Policy

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages. Most orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of Beyond Holistic Health’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

 

Returns

The Beyond Holistic Health default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. Some products can be returned free of charge while others can incur a 25% restocking fee. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

For most products, a refund is possible if returned within 30 days of delivery. However, certain items may have a shorter return window, some are ineligible for return after use, and custom orders cannot be returned at all. The item must be unused and in its original box.

See the product page for the exact return policy of the product you're interested in. 

 

Cancellations Before Processing

At Beyond Holistic Health we pride ourselves on having the best cancellation policies in the industry. Cancel your order any time before the order is processed completely free of charge. Orders are usually processed in less than 24 hours.

Please send an email to sales@beyondholistichealth.com or call us at (518) 730-7177 to cancel your order as early as possible.

 

Cancellations After Processing

If the order has been processed but not yet shipped, please be aware that a 3% fee will apply to cover processing costs. Contact us as early as possible when canceling your order to avoid the processing fee. 

Custom or made-to-order products may or may not be able to be canceled or refunded after they're processed depending on if your order has begun to be created. 

 

Cancellations After Shipment

In the event that the order has already been shipped and you still wish to cancel, please note that you will be responsible for the return shipping costs. Some products will incur up to a 25% restocking fee. Refer to the product page for specific details regarding the restocking fee applicable to the particular product.

All sales are final for Custom made and Made-to-order products once shipped.

 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded after they're processed as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

 

Exchanges

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

     

    Damages

    Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to sales@beyondholistichealth.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

     

    Warranty

    Warranties vary depending upon the manufacturer - see individual product pages for details. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

     

    BOGO Promotions

    In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

     

    Chargebacks

    Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

    Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

    All customers agree that they have read, understand, and agree to the terms and conditions above. 

    Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@beyondholistichealth.com.

     

    Please Read the Following:

    When you are making a purchase from Beyond Holistic Health, you are acknowledging the following of the Exchange Agreement:

    • I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Beyond Holistic Health within 24 hours of the product being delivered.
    • I understand that I am responsible for the cost of return shipping and the cost of a new product shipping or in the case of a refund or exchange. 
    • I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
    • I understand that if my order has left the warehouse, I may be unable to receive a full refund. 
    • I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

    BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.