OMI Duo™ Certified Organic Mattress

Your OMI mattress and foundation are made from the finest certified organic and natural materials by people who are committed to the highest standards of quality and workmanship. Please read the following carefully. This important information will affect the terms of your warranty.

Warranty Coverage
This article is guaranteed to the original purchaser only, against significant defects in materials and workmanship, by a 20-Year Limited Warranty. To protect the terms of your warranty, you must: (1) support your OMI mattress with an OMI wood slat foundation or OMI Supplemental Foundation Layer of appropriate size (platform beds are acceptable, provided the distance between each slat does not exceed three inches to support OrganicPedic® mattresses and one inch to support REST® mattresses); (2) use Full-, Queen-, and King-size sets with a frame that has a metal or wood center support; and (3) transport your mattress or foundation only on its side. DO NOT use the handles for transporting the mattress, as they are intended only to help you rotate your mattress.

Items Not Covered by this Warranty
Body impressions of up to 1 1/2” are caused by the natural materials in your mattress conforming to your individual characteristics or “personal sleep signature,” and are NOT considered a defect. These impressions on the surface or within layers are caused by the normal settling and compacting of the materials used in the construction of your mattress. Turn your mattress as necessary, if applicable, to minimize this condition. On mattresses that contain innersprings or pocket coils, any indication that the mattress has been folded or bent will void this warranty. Any indication that the mattress and/or foundation has been jumped on will void this warranty, as jumping and/or standing puts unrealistic demands on seams, surface materials, spring connections and coil pockets. Mattresses placed on solid wood boards, even if drilled with ventilation holes, are subject to mold and not covered by this warranty. Mattresses and/or foundations sold “as-is” and/or “floor models” are not covered by this warranty. Mattresses that have been disassembled for inspection by the original purchaser are not covered by this warranty. Layered zippered latex mattresses must have a medium or firm base layer for warranty coverage. Other items excluded from this warranty include: (a) minor imperfections; (b) normal wear and tear; (c) tears, stains, soiling, burns, dampness or mold; (d) firmness preference or a change in comfort; (e) allergy and sensitivity; (f) naturally occurring cotton, wool, or latex aromas.

Warranty Services
In the event that warranty service is required, your product will be repaired locally, if possible, or replaced at OMI’s option. Product replacement will occur one-time only. This warranty extends only to the original purchaser and is nontransferable. OMI reserves the right to refuse to repair any product that is found, upon inspection by OMI or an authorized OMI retailer or representative, to be in an unsanitary condition (for example, with mildew or any other type of stain). If identical materials are not available at the time of product service, OMI reserves the right to substitute materials, which may be visibly different from the original materials, but will be of equal or higher quality. Responsibility for transportation charges, if it becomes necessary to return products for service or replacement, shall be determined by OMI on an individual basis. However, unless OMI agrees in writing to cover said transportation prior to product being returned, such charges will not be the responsibility of OMI. Notwithstanding the foregoing, OMI will pay freight charges for any product returned within one year of purchase which is found to have a warrantable defect and that is accompanied by an RMA#, subject to the limitations above. After the first year, the customer is responsible for freight charges associated with the return of the mattress, which still must be accompanied by an RMA#. If it is discovered that the article has a warrantable defect, these freight charges will be reimbursed by OMI.

Proration of Warranty
All necessary replacements or repairs that are determined by OMI to be caused by manufacturing defects will be non-prorated for ten (10) years from the date of purchase. After ten years, repairs or replacement will be prorated based on a 20/2 percentage basis. During the 11th year, you will receive a repair or replacement credit equal to 20% of the original price. The credit will decrease by 2% each year for the following nine (9) years.

In order for this warranty to be valid, you must: (1) be the original consumer purchaser, and have purchased the sleep set from one of our authorized dealers in the United States or Canada or directly from OMI; (2) provide a copy of the original store receipt or other proof of date, place of purchase, and purchase price; and (3) provide the law label from the defective product.

ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. ORGANIC MATTRESSES, INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR THE INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESSED OR IMPLIED WARRANTY. OMI does not warrant that this product is suitable for any person’s medical condition. OMI makes no warranty beyond what is contained in writing. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. OMI does not authorize any person to create for it any other obligation or liability in connection with this warranty. No expressed or implied warranties are extended to persons who purchase the product from anyone other than Organic Mattresses, Inc. or its authorized retailers, and all warranties to such persons, including the implied warranties of merchantability and fitness, are hereby excluded.

In the unlikely event you are not completely satisfied with the comfort and feel of your new OMI mattress, our comfort accommodation policy provides you with an opportunity to adjust the comfort of your mattress, or exchange it for another.

While comfort accommodations are uncommon, the terms of our policy are important for every OMI customer to understand. Please review our policies below, or contact your local retailer for more details.

Customizable-Comfort Models

Certain OMI mattresses feature customizable comfort. These include our Duo™ and Rossa™ models.

Customizable-comfort models feature individual layers, each of which can be purchased in varying feels, including for example plush, medium or firm. In certain cases, these layers can also be re-ordered or reconfigured, to change the overall feel of your mattress.

By featuring a zippered cover, customizable-comfort models make comfort accommodations quick and easy. To request a comfort exchange for your customizable-comfort model, simply contact us or your local retailer within 90 nights from the date of delivery of your mattress. Your first comfort exchange is completely free, including freight.

After you have requested a comfort exchange, a new layer is shipped to you by us, or your local retailer, in the new comfort level requested. Swap the original layer in your customizable-comfort mattress with the new one once received, to change the overall comfort of your mattress. This is done by unzipping the cover; removing, adding – and if desired – rearranging layers.

Compare the comfort of your mattress with each of the original and new layers, and if applicable try reordering layers by placing the new layer in a new position in your mattress, then decide which layer to return.

When you're ready, contact us or your local retailer to schedule a free pickup of the layer you’ve chosen to return.

All Other Models

All mattress models other than Duo™ and Rossa™ are eligible for a one-time exchange to any other OMI mattress model, within 90 nights from the date of delivery of your mattress.

The difference in price, if applicable, between your original mattress and the mattress you have chosen to exchange it for, plus shipping, will be collected by OMI or your local retailer.